GOAL/QPC | CQM Roadmap to Excellence
A management model that integrates the GOAL/QPC and CQM body of knowledge with a Baldrige and EFQM framework.

 

CQM

 Competent leaders integrate innovation and quality into their management model so that their organizations consistently earn money. Helping people learn how to do that is what GOAL/QPC and CQM is about.

Characteristics of Successful Organizations

Having an integrated system that is consistently achieving the right things. The organization is managed as an integrated system that is achieving a level of performance that is pleasing all stakeholders.

 

Having an inspiring mission and vision. The organization has a clear, effective, and widely understood mission and vision.

 

Demonstrating effective values and behaviors. Leadership, from top to bottom, demonstrates desired values and reinforces the right behaviors.

 

Nurturing effective environments and relationships. Leaders create environments and facilitate relationships that enable effective and efficient work.

 

This incorporates inclusiveness, openness, the right tools, empowerment, sharing of information, knowledge management, people development, and satisfaction at all levels.

 

Effective communications are happening all the time.

Activities are measured, and results are used for constant improvement, decision-making, and goal setting.

 

  

Principal Elements of Organization Management (Based on Baldrige and EFQM Models, shown below as the Roadmap to Excellence)

 

Leadership

Strategy and Planning

Customer Focus

Measurement, Analysis and Synthesis, and Knowledge Management

Workforce Focus

Managing with Processes and Systems

Results—Four P’s: People, Performance, Profits, and Planet

Continuous Learning, Innovation, and Improvement



The GOAL/QPC and CQM Roadmap to Excellence
Click on each area of expertise to see a description of each action. Flash Player 9 is required to see image.


 

Why a Baldrige and EFQM reference?

An evolution in organization management began to emerge around fifty years ago—not in universities and business schools where most of today’s managers have been taught theories and practices for how to run a business, but in the real-world of global manufacturing and customer demand. The evolution in management began to emerge as a new management model that was created out of need—CEOs needed faster, innovative, high quality, and low cost-structure organizations to compete and be profitable in a rapidly growing global economy.

 

One of the early teachers of this management evolution was Dr. W. Edwards Deming. GOAL/QPC and Baldrige (in the U.S.) and EFQM (in Europe) got its start with the teaching and work of Dr. Deming in the 1980s. CQM got its start in the 1990s with the teaching and work of Dr. Shoji Shiba. Both Baldrige and EFQM frameworks, with considerable study and voluntary review by dedicated managers throughout the world, continually improve a set of criteria that enables performance excellence in organizations of all types and sizes.

The GOAL/QPC | CQM Roadmap to Excellence shown here is a system representation. It begins with leadership, which is shown to be both inside the organization and outside. Leadership pays attention to the organization and to its outside world. The Roadmap ends with results. This includes both internal results and the results that flow outside to customers and the world. In between are the systems and processes that design, produce, and deliver the organization’s goods and services.



E-mail: service@goalqpc.com